- Sagar & Sagar General Trading LLC maintains the https://thedubaidolls.com/ Website (“Site”).
- United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
- Visa or MasterCard debit and credit cards in AED will be accepted for payment
- We will not trade with or provide any services to OFAC and sanctioned countries
- Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
- Cardholder must retain a copy of transaction records and Sagar & Sagar General Trading LLC policies and rules
- User is responsible for maintaining the confidentiality of his account
Payments within the UAE can be done online or via cash on delivery. VAT (5%) is included in your final price.
LocalThe delivery cost is 20 AED for shipments within the UAE.
International and GCC countries – shipment will be calculated by region/country/location .
RETURNS & REFUNDS
All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. Please keep in mind that colors will appear different on individuals depending on skin tone and lip pigmentation.Refunds will be done only through the Original Mode of Payment.You may cancel your order within 1 hour; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.Shall you receive the wrong item, please contact firstname.lastname@example.org
How can I reach your Customer Service team and when should I expect a response?
For customer service inquiries only, please email email@example.com. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received, please do not send multiple emails as this will place you at the end of the queue.
I have not received my order confirmation, did my order go through?
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team at firstname.lastname@example.org if you have not received your confirmation email after 24 hours of your purchase.
Can I make changes to my order once it’s been placed?
Due to the extremely limited nature of our products, all sales are final. Orders cannot be canceled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.
I have received my order and need some additional assistance.
Please contact our Customer Service Team email@example.com to request for any additional support. We are committed to ensure our customers are happy. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.
When will my package be delivered?
Processing time for orders is 2 to 4 business days (business days do not include weekends or holidays). If your item is being personalized/engraved, please allow 3 extra working days. These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the UAE is 2 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via Aramex. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from Aramex to international mail carriers.
I am an international customer; do I have to pay customs and taxes?
Items shipped outside of the UAE are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore cannot be reimbursed by The Dubai Dolls. Customs regulations in the UAE require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
PRODUCT & STOCK
Are The Dubai Dolls’ products sold at any other retailers?